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OneChem and webMethods deploy integrated customer care solution
MIAMI, Florida (April 24, 2001) – OneChem (onechem.com), an application service provider to the chemical industry, and webMethods (webMethods.com), a provider of integrated software solutions, have successfully implemented the OneChem Customer Care integrated solution at Vulcan Chemicals.
Under the terms of the agreement, OneChem's e-Commerce Platform and webMethods' integration solutions, will provide Vulcan customers with online access to critical supply chain documents and logistics activities, including bills of lading, invoices, certificates of analysis, return rail bills of lading and the ability to view rail care status information and report rail car expected arrival date. "OneChem's technology provides another option for conducting business with Vulcan Chemicals," said Brian Stauss, Business Manager for e-commerce at Vulcan Chemicals. "Via Vulcan’s Internet Self-service StoreFront, it will give our customers the ability to view documents pertaining to their contracts with us without the need for our customer service representative's personal assistance. It will also increase our customer's satisfaction in two ways, by providing instant information on demand and by allowing our customer service reps to concentrate on issues that bring more value to our customers. We have a group of pilot customers currently testing the StoreFront and plans to offer it to other customers." According to the partnering companies, as transaction data is generated, it is passed from the Vulcan order management system, through webMethods B2B to the OneChem e-Commerce Platform. This data is then processed and made available for presentation to buyers via the Vulcan StoreFront. "OneChem's technology allows Vulcan to create a very personalized and branded experience for their buyers without the need for costly custom development associated with other available tools," said Jay Starkman, President at OneChem. "Combined with our extensive infrastructure and managed services capability, we deliver deep chemical industry functionality in a high availability and secure environment right out of the box." "webMethods technology plays a critical role in OneChem's solution, providing connectivity to the OneChem e-Commerce Platform and supporting such tasks as mapping to CIDX/Chem eStandards XML before transmission over the Internet," said Ralph Labarta, Executive Vice President of Technology at OneChem. "The combination of OneChem and webMethods technology comes together in the OneChem e-Commerce Platform to deliver the information to customers in native XML within a customized look and feel. This delivers superior performance with minimal data manipulation or custom development resources." "webMethods is pleased to work with OneChem, a company that shares our focus and commitment to customer success," said Glenn MacKenzie, Director of Process Industry Solutions for webMethods, Inc. "Our complementary relationship provides some of the world’s leading chemical companies with a comprehensive, system-to-system integration and front-end applications solution that significantly extends their functionality and operations services."
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